[Photo courtesy of United]
United Safe Travel Info
United Airlines Cancellation & Safety Review
United has always been strong at branding. So it’s no surprise its COVID-19 operational changes are distinctly branded, with some bold announcements.
The airline has launched United CleanPlus, efficiently partnering with Clorox and Cleveland Clinic to direct its new cleaning, health, and safety procedures on board.
United also requires passengers to complete a health self-assessment at check-in, and enforces mask wearing on board, potentially banning those passengers who don’t comply.
United does operate full flights, which prevents social distancing on board. It does notify passengers on flights over a certain capacity in advance and allows them to reschedule for no change fees.
Operationally, United sanitizes aircraft with electrostatic spraying before most flights. It’s providing passengers hand sanitizer wipes at boarding. And it has temporarily shut down older self-service kiosks, requesting passengers scan mobile boarding passes.
United is also piloting a new touchless kiosk check-in, which includes baggage checking in Chicago O’Hare (ORD), Boston (BOS), Dallas Fort-Worth (DFW), and Orlando (MCO). The kiosk simply requires you to scan a mobile boarding pass and it automatically prints your baggage tags.
Safe Travel Summary
Check-in: 6-foot rule at check-in counters minimizes contact between agents and customers
Plexiglass shields installed at check-in and baggage counters
All employees and customers must wear face masks on board unless they’re eating or drinking.
Electrostatic spraying disinfects all aircraft after most flights. Gate areas are cleaned with this device as well
Boarding fewer customers at a time and boarding from back to front after pre-boarding
Disinfecting high-touch surfaces like arm rests, lavatories, seat back screens & seat belts
Social Distancing: no blocked seats for social distancing on full flights. Passengers on full flights notified and allowed to rebook
In-flight amenity bag with wrapped sanitizer wipe, bottled water, stroopwafel and pretzels
Safety Reviews & Resources
Have you flown United recently?
Safe Travel Guide features photos and reviews of flights. Submit yours and we’ll credit you if we publish them.