SriLankan Airlines Cancellation Policy & Safety Review

The country of Sri Lanka closed its airports and SriLankan Airlines stopped scheduled flights following the onset of COVID-19.

In July, it began restoring select flights to destinations like London, Melbourne, Milan, Shanghai, and Tokyo, albeit at a reduced frequency.

The airline has not posted much on its web site regarding health, safety, and cleaning guidelines relative to other major airlines.

In March 2020, SriLankan Airlines Doha posted an update to its Facebook page explaining some cleaning and health guidelines.

However as the airline now returns to flying, its main web site only appears to communicate face mask requirements and rebooking and cancellation policies.

We hope to see more up-to-date information regarding aircraft cleaning, social distancing, sanitizing wipes, and contactless check-in and boarding.

SriLankan’s rebooking and cancellation policies allow rescheduling of flight dates and routing without change fees for tickets booked through July 31, 2020 (with travel through December 31, 2020). Tickets may also be cancelled for a 12-month eCredit on SriLankan.