Safety, Cleanliness, & COVID-19 Travel Review
Shangri-La Hotels and Resorts
[Photo by Rumman Amin on Unsplash]
Cleaning Policy
More frequent cleaning and deep cleaning of high-touch surfaces. Using medical grade disinfectants. Cleaning air filters and HVAC systems more frequently. More info…
Masks & Distancing
All employees wear face masks. Employees practice social distancing. Guest social distancing encouraged via signage and queue ropes. Contactless check-in/out available.
Flexibility & Rebooking
Bookings made before Apr 1 2020 for stays before Aug 31 2020 may be cancelled up to 24 hours before arrival. All other bookings follow normal cancellation policy.
Shangri-La Hotels and Resorts
What's it like to stay with Shangri-La right now?
All employees wear face masks, also wearing gloves when necessary
Guests encouraged to use contactless check-in and check-out via Shangri-La App
Temperature screening for all guests and employees before entering hotels
Employees receive health and safety training and practice social distancing
Social distancing encouraged via signage and queue ropes
Guest rooms sanitized with EPA-approved disinfectants
Common areas cleaned hourly during peak traffic hours and more frequently at all times
Hand sanitizer available at reception and throughout hotel
Digital menus and contactless payment available and encouraged at restaurants
Air ventilation units sanitized more frequently
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