Marriott Safe Travel Info
What's it like to stay with Marriott right now?
Marriott responded promptly to Covid-19 in 2020 with its Commitment to Clean. Establishing a Cleanliness Council of experts in food and water safety, hygiene and infection prevention, and hotel operations, the council sets Marriott’s cleaning and safety standards moving forward.
Marriott Hotels follow social distancing guidelines to meet or exceed each property’s local regulation or guidance. Social distancing measures include signage, floor decals, and dividers / partitions at reception counters. These are designed to encourage guests to remain an appropriate distance from one another in common areas.
Marriott also encourages guests to use its mobile app and smartphone key technologies to check-in online and go straight to their rooms, though it’s not available at all hotels.
Marriott encourages guests to contact a specific hotel to learn about its specific social distancing procedures and other public health measures.
Marriott’s Commitment to Clean program guides the group’s hotels to follow cleaning and disinfection recommendations by the WHO and CDC. This includes:
- Public spaces (lobby, elevators) – cleaning surfaces more frequently with dedicated staff
- Installing hand sanitizer stations at hotel entrances, reception, elevators, and meeting rooms
- Placing signage in public spaces to encourage maintain social distancing
- Rigorous cleaning in guest rooms with hospital-grade disinfectants on high-touch surfaces. Disinfecting wipes in each room for guests to use.
- Rolling out new cleaning technologies including electrostatic sprayers and ultraviolet light technology for sanitizing guest keys
- Contactless checkin and check out in 3,200+ hotels via mobile app
In late July 2020, Marriott began requiring all guests to wear face coverings in indoor public areas across all U.S., Canada, Mexico, Caribbean, and Latin America hotels. Marriott’s employees are also required to wear face masks.
Marriott has also relaxed its rebooking and cancellation policies and extended this flexibility through the end of March 2021.
New reservations made after July 6, 2020 for arrival dates through March 31, 2021 can be changed or cancelled without fees, as long as Marriott is notified up to 24 hours before arrival. Some exclusions apply, including pre-paid rates which are subject to the rate’s rules.
New reservations for arrival dates after March 31, 2021 are subject to individual hotel rebooking and cancellation rules.
For full cancellation information, please see Marriott’s web site.
Safe Travel Summary
Enhanced guest room cleaning with hospital-grade disinfectants. Sanitizing wipes placed in rooms
Hand sanitizer stations at entrances, front desks, elevators, and meeting rooms
Social distancing encourages in public spaces and check-in via signage and partitions
More frequent cleaning of public areas using dedicated staff
Rolling out electrostatic sprayers to sanitize surfaces. Piloting ultraviolet light technology for sanitizing
All guests must wear face masks in indoor public spaces at North and Latin American + Caribbean hotels
Employees must wear face masks
Contactless room service available at many hotels
Marriott Global Cleanliness Council of experts sets cleanliness and safety standards at all hotels
Have you stayed with Marriott recently?
Safe Travel Guide features photos and reviews of hotels. Submit yours and we’ll credit you if we publish them.
Marriott Hotel Brands
Marriott manages thousands of hotels under the brands below. Its cleaning and safety protocols should apply across brands.
AC Hotels by Marriott
Bulgari Hotels & Resorts
Courtyard by Marriott
Element by Westin
Fairfield by Marriott
Four Points by Sheraton
Homes & Villas by Marriott International
JW Marriott Hotels
Marriott Executive Apartments
Marriott Hotels & Resorts
Marriott Vacation Club
Protea Hotels by Marriott
Residence Inn by Marriott
Sheraton Hotels and Resorts
St. Regis Hotels & Resorts
The Luxury Collection