Safety, Cleanliness, & COVID-19 Travel Review
Mandarin Oriental
[Photo courtesy of Mandarin Oriental]
Cleaning Policy
Increased disinfection across the hotel. Enhanced cleaning of air handling units and filter changes. Anti-viral disinfection for all in-room furnishings and surfaces. Info…
Masks & Distancing
Branded face masks, sanitizer, and gloves available for guests. Employees wear masks and are trained in social distancing. Table distancing in restaurants.
Flexibility & Rebooking
No group wide policy for changes and cancellations. Flexible options are provided by each hotel, found on the hotel’s booking web page.
Mandarin Oriental Hotel Group
What's it like to stay with Mandarin Oriental right now?
Prior to arrival, guests are asked about desired level of interaction with hotel employees
Guests and employees have temperature checked, with procedures for temperatures above 37.5 degrees Celsius
Employees trained in health and safety, including social distancing awareness and proper PPE wearing
Enhanced cleaning in public areas of hard surfaces, with focus on high-touch surfaces like elevator buttons and door handles
Enhanced cleaning of air handling / ventilation units + regular filter changes
Anti-viral disinfection of guest rooms. Linens changed daily (or according to preference) and sterilized at high temperatures
Mandarin Oriental branded PPE available for guests, including masks, hand sanitizer, and disposable gloves
Masks and appropriate PPE worn by hotel employees
Increased anti-viral disinfection of spa and wellness facilities
Table distancing in restaurants in accordance with local requirements
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