Safety, Cleanliness, & COVID-19 Travel Review
JetBlue Safety & Cancellation Review
[Photo courtesy of JetBlue]
Disinfecting high-touch surfaces (like tray tables and lavatories) after each flight. Nightly deep cleaning of aircraft with electrostatic spraying and hospital-grade disinfectant. Info…
Masks & Distancing
Face masks required for customers and employees at the airport and on board. Middle seats blocked on large planes through Oct 15 2020 (aisle seats on smaller planes)
Flexibility & Rebooking
No change/cancel fees for bookings made through Oct 15, 2020. Rebookings can be made on any JetBlue flight. Fare differences may apply.
JetBlue Safe Travel Info
JetBlue Safe Travel Review
When it comes to safety, JetBlue has been a leader in its COVID-19 health policies and protocols.
To protect its passengers and employees, JetBlue conducts temperature checks for all customer-facing employees. It also provides paid sick leave and time off so team members never feel the need to come to work with any COVID-19 symptoms.
JetBlue has enhanced both aircraft and airport cleaning. We like that it’s concrete in its enhanced cleaning policy: it cleans high-touch surfaces like tray tables and lavatories between each flight. Every night, JetBlue deep cleans its aircraft using a hospital-grade disinfectant (Sani-Cide Ex3) and electrostatic sprayers.
JetBlue provides personal protection packs to customer before boarding, which include hand sanitizer and disinfectant wipes.
All crew members and passengers are required to wear masks at the airport and on board.
JetBlue has committed to blocking middle seats on larger aircraft and aisle seats on smaller aircraft through October 15, 2020. JetBlue and Southwest are the only airlines we’ve reviewed that are committed to blocking seats into October.
While experts acknowledge that true social distancing on an aircraft is not possible, an as-yet unpublished study by MIT Stern professor Arnold Barnett finds that the likelihood of COVID-19 transmission goes down by nearly 50% if there is an empty seat between customers. JetBlue’s ongoing prioritization of passenger safety over profits is admirable given this information.
JetBlue’s flexibility around rebooking and cancellation also extends to tickets booked through October 15, 2020. Change and cancellation fees are waived for customers with bookings made through that date. If you choose to cancel your flight, you will receive a JetBlue Travel Bank Credit for the amount of the ticket.
Safe Travel Summary
Floor decals and signs encourage social distancing during boarding
JetBlue checks the temperature of customer-facing employees
All employees and customers must wear face masks at the airport and on board
Updated boarding process where passengers board from back to front to minimize aisle traffic
Electrostatic spraying disinfects aircraft every night
Disinfecting high-touch surfaces (like tray tables and lavatories) after each flight. Deep cleaning of aircraft every night with hospital-grade disinfectant.
Thru Sep 8, 2020, JetBlue limits capacity and blocks seats to encourage social distancing. Seats may be reassigned to maximize space between passengers.
Disinfectant wipes available upon request on board aircraft
Latest Reviews & Resources
Have you flown JetBlue recently?
Safe Travel Guide features photos and reviews of flights. Submit yours and we’ll credit you if we publish them.