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Hyatt Safe Travel Info
Hyatt Cancellation Policy: COVID-19 Review
Hyatt’s cancellation policy was updated and made more flexible at the start of COVID-19. Most reservations could be cancelled without fees 24 hours before check-in for stays through July 31, 2021.
We anticipated the flexibility would continue beyond that date, but Hyatt has not communicated any new changes to its policy for stays from August 1 onwards. For new bookings cancellations are governed by the specific room rate you book. Complete terms are available on Hyatt’s web site.
Hyatt’s reimagined cleanliness, safety, and guest experience during the pandemic are comprehensive and creative.
First, Hyatt’s new Global Care & Cleanliness Commitment expands its existing cleaning and safety procedures. All Hyatt hotels globally will be accredited by the Global Biorisk Advisory Council (GBAC) for their cleaning, disinfection, and infectious disease prevention standards.
Each hotel will have appointed hygiene and wellbeing leaders who are responsible for ensuring new cleaning processes are followed. Hyatt is also receiving advice from medical experts at the Cleveland Clinic and other medical organizations.
While nearly every hotel company has announced new cleaning standards, Hyatt’s “Reimagined Hotel Experiences” show it remains committed to ensuring its guests enjoy travel as well.
Some of Hyatt’s reimagined guest experiences include: private dining in outdoor spaces, rooftop yoga classes and outdoor workout spaces, mindfulness exercises, contactless housekeeping scheduling, and removing high-touch items from guest rooms.
Safe Travel Summary
GBAC STAR cleanliness and training accreditation of all Hyatt hotels
Contactless mobile check-in, checkout, and room entry at some hotels
Hand sanitizer stations throughout hotels
Social distancing signage and elevator spacing with maximum capacity guidelines
More frequent cleaning of public spaces and guest room surfaces
More frequent sanitization with hospital-grade disinfectants. Piloting electrostatic sprayers
Mask wearing and temperature checks in accordance with local regulation
Knock and go room service and enhanced food safety procedures
Hygiene & wellbeing leader at all hotels ensures compliance with new protocols and training
Advisory panel of medical experts (including Cleveland Clinic) guide safety protocols and guest experience
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Hyatt Hotel Brands
Hyatt manages hundreds of hotels under the brands below. Its cleaning and safety protocols should apply across brands.
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Joie de Vivre
The Unbound Collection
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