[Photo courtesy of British Airways]
British Airways Safe Travel Info
What's it like to fly British Airways right now?
British Airways clearly communicates its new operational standards following COVID-19 on its web site, detailing the passenger journey with videos and new service standards.
Like other airlines, it’s introduced flexibility into its rebooking and cancellation policies, allowing passengers to rebook flights without change fees for trips ending by 30 April 2021. To benefit from this flexibility, tickets must be booked by 31 August 2020.
On board, BA requests passengers stay in their seats whenever possible. It aims to keep passengers from walking around or lining up at the lavatories.
All passengers and cabin crew are required to wear a face mask on board. BA requests passengers bring face masks for their flights.
On 16 June, BA began using a new temporary approach to onboard catering, noting it will consult with the appropriate health and safety authorities regarding its catering on a longer term basis.
Aircraft cabins are thoroughly cleaned “from nose to tail every day,” while high-touch surfaces like the seat, armrest, tray table, seat belt buckle, stowage area, and toilets are cleaned between every flight.
Safe Travel Summary
Check-in: No stated cleaning policies for check-in or gate areas
Hand sanitizer available throughout the London airport terminals
All employees and customers are required to wear face masks on board
After each flight, key surfaces on all aircraft are sanitized. It’s thoroughly cleaned “from nose to tail” every day
New Boarding process being trialed to increase distance between passengers
Boarding passes can be self-scanned, though staff check passport details when necessary
Seat, armrest, tray tables, seat belt buckle, stowage area and toilets cleaned before each flight
Social Distancing: passengers encouraged to stay in their seats to minimize contact around the cabin
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