Safety, Cleanliness, & COVID-19 Travel Review
Anantara Hotels & Resorts
Guest rooms disinfected after every stay. Guests receive mask and hand sanitizer. Common areas get enhanced cleaning, with high-touch surfaces sanitized.
Masks & Distancing
Employees trained on proper wearing of PPE and social distancing. Contactless arrival and departure possible. Restaurants and fitness centers implement social distancing.
Flexibility & Rebooking
Bookings from Mar 13 to Aug 31 2020 (for stays completed by Dec 20 2020) can be changed for free up to 24 hours before arrival. Flexible rates can be cancelled up to 24 hours before arrival.
Anantara Safe Travel Info
What's it like to stay with Anantara right now?
Anantara’s health and safety program amidst COVID-19 is called Stay with Peace of Mind.
The initiative focuses on 10 aspects of the guest experience — from arrival to guest rooms to transport to departure — implementing new sanitization and hygiene measures.
Anantara has appointed a health and safety committee which includes senior executives and industry experts, responsible for overseeing the rollout of the program.
Additionally, every Anantara hotel appoints a dedicated “Guest Guardian” responsible for auditing the new safety and cleaning guidelines.
Anantara allows online check-in and check-out to minimize contact. The brand requires all guests have their temperatures checked upon arrival. It also sanitizes luggage before it’s allowed inside the hotel.
Guest rooms are thoroughly cleaned and disinfected between every stay. Guests are provided hygiene kits with mask and hand sanitizer in their room.
Anantara is also using UVC light technology for surface disinfection and disinfecting key cards.
It has partnered with Siam Ocean Technology to provide high performance air filtration via the Heating, Ventilation and Air Conditioning (HVAC) systems at its properties. The new air filtration technology will be progressively rolled out across Anantara, beginning with the Anantara Riverside Bangkok hotel.
Anantara has increased flexibility for reservations booked from March 13 to August 31, 2020 (for hotel stays completed before December 20, 2020).
Best Flexible rates may be changed or cancelled up to 24 hours before arrival without fees.
Partially or fully prepaid rates may be changed (but not cancelled) without fees up to 24 hours before arrival.
Safe Travel Summary
Digital check-in, temperature checks, contactless greetings and luggage sanitization at arrival
Guest Guardians at every hotel are responsible for ensuring health and safety standards are followed
Common areas cleaned more frequently, with high-touch surfaces sanitized
Hand sanitizer stations available throughout properties
Guest rooms thoroughly cleaned after each stay. Rooms contain kits with a mask and sanitizer
Restaurants ensure social distancing with tables spaced apart and no buffets
Fitness center usage is limited to ensure social distancing. Gyms are regularly cleaned.
Hotel vehicles for airport transfers fully sanitized after every trip
Anantara employees receive health and safety training on PPE and social distancing
Online check-out to minimize contact at departure
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