Cleaning Policy
Enhanced cleaning program with frequent disinfection of all high-touch surfaces. Guest room cleaning with hospital grade disinfectant at all hotels.
Masks & Distancing
Guests provided with sanitizer and masks. Social distancing enforced in public areas. Guest temperature checks. Plexiglass shields at reception.
Flexibility & Rebooking
Reservations for stays thru Sep 30 2020 may be changed without fees, or cancelled for credit at the same hotel. More info…
Accor Safe Travel Info
What's it like to stay with Accor right now?
Accor launched ALLSAFE on May 15 2020: a global cleanliness and COVID-19 prevention initiative developed with Bureau Veritas, a company specialized in testing and certifying health and safety.
All Accor hotels are now required to follow ALLSAFE standards. Before a hotel can receive the ALLSAFE label, Accor and/or Bureau Veritas will audit the property to ensure compliance with the program’s standards.
With a significant presence in Asia-Pacific, Accor has historical operational experience managing hotels through health crises like SARS and the H1N1 outbreak. It now aims to deploy those learnings globally.
Like other global hotel companies, Accor is enhancing cleaning in guest rooms and public areas.
Using hospital grade disinfectant and focusing on high-touch surfaces, it is monitoring cleaning across its hotel portfolio. This is logical given Accor’s large number of franchised hotels.
Where Accor has distinguished itself is in medical care for its guests. It boldly partnered with AXA to offer free telemedicine consultations to its guests. Guests can also access AXA’s network of thousands of medical professionals in the 110 cities where Accor and AXA have a mutual presence.
Accor
Safe Travel Summary
Dedicated hotline to answer guest questions before staying with an Accor hotel
Contactless check-in, check-out and payments whenever possible
Hand sanitizer available in public areas (e.g., elevators)
Social distancing enforced and indicated with signage in public areas
Enhanced cleaning of public areas with frequent disinfection of high touch surfaces
Enhanced guest room cleaning includes extra disinfection of all high touch surfaces in both room and bathroom
Reinforced food safety standards with all employees wearing masks and gloves in kitchens
If hotel restaurants close, safe room service is provided without additional fees
Accor employees go through safety and hygiene training
From July 2020 all guests can access telemedicine support via Accor’s partnership with AXA. More info…
Latest Reviews & Resources
Accor
Accor Hotel Brands
Accor manages thousands of hotels under the brands below. Its cleaning and safety protocols should apply across brands.
25hours
Angsana
Aparthotel Adagio
Art Series
Banyan Tree
BreakFree
Delano
Fairmont
Grand Mercure
hotelF1
Hyde
ibis
ibis budget
ibis Styles
JO&JOE
Mama Shelter
Mantis
Mantra
Mercure
MGallery
Mondrian
Mövenpick
Novotel
onefinestay
Orient-Express
Peppers
Pullman
Raffles
Rixos
SLS
SO/
Sofitel
Sofitel Legend
Swissôtel
The House of Originals
The Sebel
Tribe
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